Welcome to RupChat. We value your privacy and data security. This Privacy Policy explains in detail how we collect, use, and protect your information when you use RupChat services (especially regarding Facebook Messenger integration).
1. Information We Collect
- Account Information: When you register for RupChat, we collect your name, email address, and contact details.
- Facebook Public Profile: When you connect RupChat to a Facebook Page, we may access your public profile information (e.g., name, profile picture, language settings) in accordance with Facebook Platform Policies.
- Conversation Data: To provide automated reply services, our system processes message content between you and end-users. This data is stored with encryption.
- Usage Data: We collect data on how you interact with our service, including access times, clickstreams, and feature usage.
2. How We Use Information
We use the collected information solely for the following purposes:
- To provide, maintain, and improve RupChat's chatbot services.
- To process your transactions and send related notifications.
- To respond to your customer service requests and technical support needs.
- To send newsletters regarding product updates, security alerts, and administrative messages.
3. Data Sharing & Disclosure
We never sell your personal data to third parties. We only share data in the following circumstances:
- Service Providers: We may share data with third-party vendors (such as cloud hosting services, payment processors) who assist us in operating our services, subject to confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
4. Facebook Data Compliance
RupChat strictly adheres to Meta Platform Terms and Developer Policies. We do not use data obtained from the Facebook Platform for unauthorized surveillance or marketing. You have the right to request the deletion of data related to your Facebook account stored in our system at any time.
5. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through our official support channels.